Terms of Use
Version 2026-06-27 · Effective June 27, 2026
These Terms govern access to PerformerOS, its performer public pages, booking forms, ticketing features, CRM tools, fan communication features, payment workflows, AI features, and related services. By using the service, you agree to these Terms. If you act for a performer, agency, venue, or business, you represent that you are authorized to bind that organization.
1. Performer business context
The service supports performers, managers, booking teams, agencies, and event operations in administration, promotion, booking, ticketing, fan engagement, revenue tracking, and analytics. It is a technology service and does not provide legal, tax, accounting, agency, employment, insurance, safety, or professional entertainment advice.
2. Accounts and authorized use
Users must provide accurate information, maintain secure credentials, use only their assigned tenant, and follow role restrictions. Account administrators are responsible for authorized users, permissions, content, retention practices, and promptly removing access that is no longer appropriate.
3. Acceptable use
You may not violate law; harm, exploit, harass, or impersonate others; upload malware; bypass security or tenant boundaries; scrape or overload the service; misuse personal, payment, ticketing, or fan information; infringe intellectual property; send unlawful or unsolicited messages; publish content without permission; or use the service for fraud, discrimination, abuse, or exploitation.
4. Customer content and permissions
Customers retain ownership of their tenant content and grant the Platform the limited rights needed to host, secure, process, back up, transmit, and display it. Customers must have appropriate rights and consents for performer names, likenesses, logos, photos, videos, music, riders, contracts, fan lists, social links, event materials, and other uploaded or published material.
5. Bookings, contracts, payments, tickets, and products
Quotes, contracts, invoices, deposits, event details, ticket types, registrations, product listings, and check-in records are created and managed by the customer. Stripe and other third-party providers may process payments. Stripe-paid booking, invoice, and ticket transactions include a 1% platform fee. Artist product orders processed through a performer company connected Stripe account include a 1.25% platform fee. Customers are responsible for pricing, taxes, refunds, chargebacks, ticket policies, product fulfillment, event terms, legal compliance, and fulfillment of any performance or event obligations.
6. Fan communications and third parties
Customers may import fan contacts and send newsletters or performance alerts. Customers are responsible for lawful collection, consent, unsubscribe handling, message content, intellectual-property rights, and compliance with email, SMS, privacy, and marketing laws. Third-party services, social networks, cloud providers, payment processors, and linked sites have separate terms and may change or discontinue their services.
7. AI features
AI-generated analysis is informational and may contain errors or omissions. Users must verify important conclusions and must not rely on AI for legal, tax, accounting, safety, employment, contract, medical, emergency, or other professional decisions.
8. Intellectual property
The Platform software, interface, documentation, and platform branding are owned by Kintah LLC or its licensors. Subject to the EULA, users receive a limited right to use the service. No right is granted to copy, resell, reverse engineer, remove notices from, or create unauthorized derivative services from the platform.
9. Availability and disclaimers
The service is provided "as is" and "as available" to the maximum extent permitted by law. Availability, uninterrupted operation, error-free content, third-party integrations, delivery of every message, and preservation of every communication or uploaded file are not guaranteed. Customers should maintain appropriate operational procedures and exports or backups required by their business.
10. Suspension and termination
Access may be limited or suspended for nonpayment, security risk, legal requirement, abuse, or material violation. Customers may discontinue use subject to subscription and data-export terms. Provisions concerning ownership, confidentiality, payment, disclaimers, and responsibility survive termination where applicable.
11. Liability and law
To the maximum extent permitted by law, neither the Platform nor a participating customer is liable for indirect, special, incidental, punitive, or consequential damages arising from use of the service. Any mandatory rights under applicable law remain unaffected. Dispute venue, governing law, liability caps, arbitration, and related provisions should be finalized by qualified counsel for the Platform’s jurisdiction before production launch.
12. Changes and contact
Terms may be updated when services, provider requirements, or law change. Continued use after an effective update constitutes acceptance where permitted; material changes may require renewed acknowledgement. Contact support@kintah.com with platform questions.